Terms of service

Scope

These terms apply to all orders placed through our website, nomis-jewelry.com.

Contract Agreement

By placing an order, you enter into a purchase agreement with NOMIS Jewelry. Our pieces are crafted with meticulous attention to detail, and we aim to make your shopping experience as seamless as possible. You must be at least 18 years old to place an order.

All text and graphic content on nomis-jewelry.com are the property of NOMIS Jewelry.

Adding an item to your cart does not constitute a purchase - you can edit your selection, modify options, or review chosen items. Your order is considered final once payment is completed, and you receive a confirmation email.

Please note that orders for pieces from the À.Pièces collection and items with price upon request are not accepted until the NOMIS team confirms. After placing your order, our manager will contact you to confirm details and complete the purchase process.

For any inquiries regarding your order, please contact us at info@nomis.jewelry.

Product Availability

All in-stock items are typically shipped within 1 to 4 weeks, excluding potential delays due to holidays or force majeure.

For Pre-order items, production time ranges from 4 to 10 weeks, depending on the complexity, after which shipping is arranged according to the carrier’s terms.

For pieces from the À.Pièces collection, production time is determined individually. For more details, please contact us at info@nomis.jewelry.

Sizing

We guarantee that we will send you the exact size you ordered but cannot be responsible for self-measurement accuracy. We recommend reaching out to us for assistance via live chat or at info@nomis.jewelry before purchasing.

Pricing & Payment Terms

We accept all major payment methods as per applicable laws.

Once your order is placed, you will receive an email confirmation. If you have any questions, please reach out to us via live chat or at info@nomis.jewelry.

Our pricing is based on EUR and automatically adjusts to your location using real-time exchange rates. All prices include VAT according to the applicable rate.

Prices may fluctuate due to exchange rate variations, promotions, or other commercial factors. The price applied to your order is the one confirmed at checkout.

For customers in DDP (Delivered Duty Paid) regions, import duties and taxes are included in the purchase price. For customers in DDU (Delivered Duty Unpaid) regions, you will pay only for the item and shipping at checkout. In this case, customs duties or taxes will be invoiced to you directly by the carrier or customs broker.

Please note that duties, taxes, and shipping costs are non-refundable by NOMIS Jewelry.

If your credit or debit card is not denominated in EUR, the final price will be calculated based on the exchange rate at the time of the transaction, as determined by your bank. NOMIS Jewelry is not responsible for any transaction fees charged by your bank.

Shipping Policy

We process and ship orders Monday to Friday from 12:00 to 17:00 (EEST), excluding public holidays in Ukraine. Orders placed after 17:00 will be processed the next business day.

We offer worldwide shipping.

International shipping is carried out via Ferrari, DHL, UPS, FedEx, and Nova Poshta Global. Orders are shipped from Belgium and Switzerland. Customs duties and taxes are payable upon receipt, in accordance with the import regulations of the destination country.

For Ukraine, we ship via Nova Poshta.

Once your order is shipped, you will receive an email with a tracking number.

We deliver to countries that legally permit the import of fine jewelry. We do not ship to Russia, Belarus, Crimea, or temporarily occupied territories of Ukraine.

Returns & Exchanges

Items purchased through NOMIS Jewelry sales channels are not eligible for returns or exchanges. If exceptional circumstances arise, please contact us at info@nomis.jewelry, and we will assess your case individually.